Terms of use

Effective November 8, 2026

This notice is published by Malama Care LLC, doing business as Telehealth Wellness Hawaii ("we", "us"), 91-1007 Waiilikahi Street, Ewa Beach, HI 96706. Questions go to telehealthwellnesshawaii@gmail.com or (917) 582-2356.

By using this website or joining a membership you agree to these terms. If you do not agree, please do not use the site. Your care as a patient is also governed by the consent forms and the telehealth consent you sign when you join, which take precedence over these terms where they overlap.

1. This website is information, not medical advice

The articles, calculators and descriptions on this site are educational. They are not medical advice, do not create a clinician–patient relationship, and are not a substitute for a consultation with a licensed clinician. Individual results vary. Never ignore professional advice or delay seeking it because of something you read here. If you think you are having a medical emergency, call 911.

2. Who we can treat

Our clinicians are licensed in Hawaiʻi. To be a patient you must be 18 or older and physically located in Hawaiʻi at the time of each visit. A clinician decides, after your consultation and any labs, whether a GLP-1 medicine or any other treatment is appropriate for you. Booking a consultation or paying for a membership does not mean you will be prescribed a medicine.

3. The free consultation

Your first consultation is free and carries no obligation. We may limit free consultations to one per person.

4. Membership and billing

• Price. GLP-1 Weight Management is $79 per month, charged in advance on the day you join and on the same day each month after that.
• What it covers. Clinician visits by video or phone, prescription and dose management, review of labs your clinician orders, side-effect support and coaching between visits, as described on the Plans page.
• What it does not cover. The cost of medication, which the pharmacy bills you separately; the cost of lab tests, which the lab or your insurance bills; and any care from other providers.
• Payments. Payments are processed by Stripe. You authorise us to charge the card on file each month until you cancel. If a payment fails we will let you know and may pause your membership until it is paid.
• Price changes. We will give you at least 30 days' notice by email before any price change takes effect.

5. Cancelling and refunds

You may cancel at any time by calling, texting or emailing us. Cancel before your next billing date and you will not be charged again; your membership continues until the end of the period you have paid for. Payments already made are not refunded, and all sales are final, except where the law requires otherwise or we have made an error.

6. Medication and pharmacies

Prescriptions are sent to a licensed pharmacy of your clinician's choosing, or one you prefer where possible. The pharmacy, not Malama Care LLC, dispenses and bills for medication and is responsible for its quality and shipping. Follow the storage and dosing instructions you are given, and tell your clinician about every medicine and supplement you take.

7. Telehealth

Visits take place by video or phone. Telehealth has limits: a clinician cannot examine you in person, technology can fail, and some conditions need in-person care. If your clinician decides telehealth is not appropriate for you, they will tell you and help you find other care. You are responsible for being somewhere private with a working connection at the time of your visit.

8. Your responsibilities

Give us accurate and complete information about your health, keep your contact details current, attend your scheduled visits or let us know in advance, and use the site lawfully. Do not attempt to interfere with the site or access other people's information.

9. Our content

The text, images, logo and design of this site belong to Malama Care LLC or are used with permission. You may read, print and share pages for personal, non-commercial use with a link back to us. Any other use needs our written permission.

10. Disclaimers and limits

The site is provided as it is. We do our best to keep it accurate and available but do not promise it will be error-free or uninterrupted. To the fullest extent the law allows, Malama Care LLC is not liable for indirect or consequential losses arising from your use of the website. Nothing in these terms limits the duty of care our clinicians owe you as a patient, or any liability that cannot be limited by law.

11. Governing law

These terms are governed by the laws of the State of Hawaiʻi. Disputes about the website will be heard in the courts of the State of Hawaiʻi. Complaints about clinical care may also be raised with the Hawaiʻi Department of Commerce and Consumer Affairs, Professional and Vocational Licensing Division.

12. Changes to these terms

We may update these terms. The date at the top tells you when they last changed, and continuing to use the site or your membership after a change means you accept the new terms. For a change that affects your membership we will email you first.

13. Contact

Malama Care LLC, doing business as Telehealth Wellness Hawaii. telehealthwellnesshawaii@gmail.com, (917) 582-2356, 91-1007 Waiilikahi Street, Ewa Beach, HI 96706.